At DokiDoki Hub ♡, we always aim to provide the best shopping experience. Please read our refund policy carefully before placing an order. 1. Non-Refundable Orders 不可退款情况 All orders are non-cancellable and non-refundable once payment has been made. 所有订单在付款后恕不接受取消或退款。 The following items are strictly non-refundable: 以下商品恕不接受退款： • Sale items 特价商品 • Accessories 配件类商品 • Preorder items 预购商品 • Change of mind or wrong selection 因个人原因或选错商品 2. Eligible Refund Cases 可退款情况 Refunds are only accepted under the following conditions: 仅接受以下情况退款： • Wrong item received 发错商品 • Major defects 严重瑕疵商品 • Out-of-stock items 缺货商品 Customers must contact us within 3 days after receiving the parcel with clear photos or videos as proof. 顾客需在收到包裹后的 3 天内联系客服，并提供清晰照片或影片作为证明。 3. Refund Process 退款流程 Once the issue has been reviewed and approved, refunds will be processed within 7–14 working days. 问题审核通过后，退款将在 7–14 个工作日内处理。 Refunds will be made through the original payment method where applicable. 退款将尽可能退回原付款方式。 4. Return Conditions 退回条件 Returned items must be: 退回商品必须符合以下条件： • Unworn 未穿过 • Unwashed 未清洗 • In original condition 保持原始状态 Items that do not meet these conditions may be rejected. 若商品不符合以上条件，本店有权拒绝退款申请。